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Statement on
Quality Policy and Goals
OUR QUALITY
POLICY:
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Identify
and understand current and future necessities of users, satisfy
their requests, tend to excel expectations of users, and contribute
to permanent increase of their satisfaction
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Comply
with the law, legal and internally set requests
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The activities
on becoming a new and keeping of existing members of the Chamber
continuous conduct, through permanently improve of the type,
contents and quality of services
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Establish
mutually useful relations with the Chamber’s members and suppliers
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Improve
partner relations in the representation of Chamber members’
interests towards authorized state and administration bodies
of Sarajevo Canton
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Motivate
employees to permanent training and active engagement, in order
to make the most of their abilities
Principles
of our quality policy will be achieved by the realization of the
following goals:
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Permanent
advancement and improvement of quality management system in
the Chamber of Economy of Sarajevo Canton in accordance with
the standard requests ISO 9001:2000
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Improvement
of service quality, in accordance with requests and expectations
of users
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Inclusion
of suppliers into our quality system and development of partner
relations
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Increase
of Chamber’s revenue by development of services' assortment
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Permanent
education of employees performing activities significant for
service quality
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Become a
leading power in the economic development of Sarajevo Canton
and the best region chamber in the area of South-East Europe.
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| Sarajevo,
February 27th 2004 |
Kemal
Grebo, B.Sc.Econ. |
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